Help Desk Support

The Information Systems and Services (ISS) (Links to an external site.) department offers technical support and is located in the  Virgil Learning Resource Center/Library on the lower level. ISS welcomes walk-in campus support Monday-Friday from 8:00 am to 5:00 pm during the spring and fall semesters. During the summer, the college is open from Monday to Thursday from 8:00 am to 5:00 pm. 

Personal WiFi hotspot devices called MiFis and computers can be checked out at the Circulation Desk of the Virgil H. Judge Learning Resource Center/Library (Links to an external site.). Contact 217-234-5367 or libcirc@lakelandcollege.edu to set up an appointment.

If you have any difficulties using Canvas, click the Help link in the global navigation to the left. Choose Report a Canvas Problem to create a ticket. Be prepared to give a detailed description of your problem when filling out the form for the ticket. Please don't hesitate to ask for help.

• How do I get help with Canvas?

For other technology issues, please contact ISS directly at the contact information below. 

Contact Information

Phone: 217-234-5261
Email: helpdesk@lakelandcollege.edu  
Physical Location: Virgil Learning Resource Center/Library 061 (See Maps for directions) 
Website: Information Systems and Services (Links to an external site.) 
Enroll in the Laker Training Technology Course - This is a free course site that you can enroll in to practice submitting assignments and learning how to use Canvas and other technology.